GoaTime Support
A little help.
Back to focus.
Find answers, work through an issue, or get in touch with the developer. We’re here to help you get the most out of GoaTime.
Browse quick helpContact the developer
For questions, bug reports, and feature ideas, email Cache Money LLC.
support@cachemoney.techEmail supportNo email app set up? Copy the address above into your preferred email service.
Start here
A few things to try.
First, check for GoaTime updates in the App Store. Apple’s update guide shows how on each device. Then choose a topic below.
My work is not syncing between devices
- Check that both devices are connected to the internet and signed in to the same Apple Account for iCloud.
- Make sure iCloud is available for GoaTime on both devices, then open the app on each device and allow time for changes to sync.
- If records are still missing, email support with the devices involved and the type of record that is not syncing, such as a task, project, or time entry.
Active timers stay on the device where they started. Your paired Apple Watch controls its iPhone’s timer; a running timer does not sync to your other devices.
I need help with a timer or time entry
- Use a work timer to count up for open-ended work, or a focus session to count down from a duration you choose.
- To correct logged time, edit the session’s start, end, duration, description, or task association in your time history. Use Add Time to record work you did without a timer.
- If a timer behaves unexpectedly, include the timer type, the device where you started it, and what happened when you paused, resumed, or finished it in your support email.
Calendar events are missing from Agenda
- Check GoaTime’s Calendar permission in your device’s privacy settings. Calendar access is optional, but permission is needed to show events.
- In GoaTime, check which calendars you have selected to show in Agenda. Calendar visibility choices are separate on each device, so check the selection on the affected device.
Calendar events come from your calendar accounts. They are not copied into GoaTime’s iCloud task database.
I am not seeing reminders or notifications
- Check that the task has the reminder you intended, then review GoaTime’s notification permission in your device settings.
- Check whether a Focus mode or your notification settings are silencing alerts. If a reminder is still missing, tell support the reminder time, your time zone, and the affected device.
My Apple Watch is not controlling the timer
- Check that your Apple Watch is connected to its paired iPhone and that GoaTime is installed on both devices.
- Open GoaTime on your iPhone and Watch and check for app updates on both devices.
- If the timer state still differs, email support with your iPhone and Watch models, their software versions, and the timer action that did not work.
The Watch is a companion to the iPhone timer. The iPhone handles timer changes and logs the time history.
Focus music is not playing
- Focus music uses Apple Music on iPhone, iPad, and Apple Vision Pro. Check that you have authorized Music access for GoaTime and that your Apple Music access allows playback.
- Check your focus-music selection in GoaTime. You can turn focus music off and keep using tasks and timers without it.
App Store purchases & refunds
For an App Store purchase, Apple handles the payment and refund request. Refund eligibility is determined by Apple. For an issue using GoaTime, contact us at the email above.
Request a refund through Apple